Check list before escalation:
Ticket number : EFD#847238
Total transaction:
Found in cbl:
Missing:
Denom
Error encountered
Ticket number | Makikisuyo po ( Concern Tags) Thank you !
CASH BOX LOGS: ( Screenshot )
If there is an existing transaction together with a missing bill , kindly search the reference number of the involved transaction.
Logs from CBL : ( Copy and paste )
If the transaction was made with other transactions.
HARDWARE DIAGNOSTIC: ( screenshot)
TID : ( Copy and paste )
TRANSACTION DETAILS
AR #: Without Receipt
Mobile #: 09956455953
Biller: GCASH
Amount: 11000
Scenario: Nag cash in po ako sa etap machine Ng 12000 pesos kaya lng po ung hauling 1000 na insert ko sa etap ndi po na verify Ng etap kaya po 11000 lang po pumasok sa cash in ko sa etap machine
Total amount inserted: 12000.00 Denomination: 12 pcs 1000.00 Missing 1000,00
Scenario: No error sa screen / No unusual sound / No rejected money.
Proper Escalation ?
Viber GC: CSD ESCALATION
