FAQ

Create a ticket
Click here to create a ticket. Hyperlink not working? Click this instead: https://etapmo.freshdesk.com/support/tickets/new You can also create a tic...
Mon, 17 Oct, 2022 at 3:36 PM
Help! My transaction failed. What do I do?
Firstly, we'd like to assure you that your money is safe! Any failed transactions are immediately placed in your MySukli account.  Here are steps fo...
Fri, 23 Sep, 2022 at 6:09 PM
Where can I claim my change?
We cannot give back your change in cash since our machine does not dispense cash. However, our system will create an account using your ‘Mobile Number’ in M...
Fri, 23 Sep, 2022 at 1:59 PM
How can I check if my inserted amount has been successfully credited to my MySukli account?
Just follow this instruction to verify your MySukli account and its balance: 1. Tap the "MySukli" button on the homepage (if not available on ...
Fri, 23 Sep, 2022 at 2:02 PM